Business Career Listing |
Information Technology
Sr. Telecom Systems Analyst #6495
As a Senior Telecom Systems Analyst for Capella's Telephony System, you will be responsible for the design and development of modifications to our phone system and/or custom solutions developed to support specific business needs. You will work closely with business analysts and/or key users, assessing business needs and determining/implementing information technology solutions.
A Senior Telecom Systems Analyst must have skill in converting specifications and procedures of moderate to high complexity into application and program solutions. Writes and communicates moderately to highly complex program specifications. Communicates well both verbally and in writing.
Responsibilities:
- Performs analysis, conceptual design, development (coding) and implementation of modifications to purchased applications or custom programs to enhance value to business.
- Provides continued level 3 and expert support of the development after implementation. Applies business and systems knowledge throughout process.
- Responsible for providing custom software development and configuration for our telephony, CTI, IVR, VoIP and Web collaboration applications.
- Collaborates with internal company customers, users, staff members, and information technology colleagues to define detailed customer requirements and system interfaces while assessing value in modification to software provided by vendor versus custom modules.
- Evaluates new software releases and develops implementation and test plans. Leads technical side of implementations.
- Performs research and analysis of business problems, develops recommended solutions, codes and tests the software application; Responsible for implementing and supporting of the applications; Provides technical expertise to team members and mentors junior team members; Troubleshoots production issues as needed.
- Provides technical and business information, support and training to internal customers to assist them in performing and improving their daily work processes.
- Bachelor's degree from a four year college or university in Business Administration or Computer Science.
- Three (3) or more years experience in development and / or technical administration of call center voice solutions.
- Three (3) or more years experience with Telephony technology such as Interactive Intelligence (I3), Avaya, or Cisco. Handler experience, reporting, and familiarity w/I3 product suite a plus.
- Experience designing, developing, testing, and implementing telephony solutions.
- Strong Visio and Excel skills desired.
- Basic knowledge of CTI, IVR, call recording and workforce management technologies.
- Experience with Telephony in conjunction with PeopleSoft or SAP technologies is desired.
- Or equivalent combination of education, experience and area of expertise
Qualifications:
This position is based in Capella's corporate headquarters in Minneapolis, Minnesota and relocation assistance is not provided.
Please forward cover letter and resume |
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